Account Renewal & Growth Specialist

Thomson Reuters; Ann Arbor (MI); Hybrid; USD 106,000 - 198,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Career Development

Industry Benefits

Job summary

Thomson Reuters seeks an Account Specialist to manage a US portfolio, drive renewals, and expand existing relationships. You will partner with internal teams to ensure accurate transactions, strong customer relationships, and revenue growth across the customer lifecycle.

Responsibilities include preparing quotes, managing contracts, addressing pricing questions, and delivering a high-quality commercial experience while meeting renewal and retention targets.

Qualifications

• 2+ years in account management, renewals, or customer-facing commercial role.
• Experience managing a portfolio of accounts in SaaS or recurring-revenue environments.
• Bachelor’s degree or equivalent relevant experience; strong English communication.
• Commercial acumen with pricing, renewal value, and expansion opportunities.
• Proficient with CRM and sales tools; able to handle multiple renewals and deadlines.

Responsibilities

• Own end-to-end renewal process for US-based customer accounts.
• Engage customers on renewal intent, communicate value, and ensure timely execution.
• Prepare quotes, order forms, contracts, and related documentation.
• Respond to pricing, product, billing, and contract inquiries.
• Identify and execute low- to moderate-complexity upsell and cross-sell opportunities.
• Support pricing discussions and coordinate internal approvals and terms.
• Build trusted relationships and understand customer business needs and challenges.
• Communicate value propositions to support retention and growth.
• Analyze renewal trends and forecast revenue; maintain CRM data accuracy.
• Collaborate with Account Executives, Customer Success, Finance, Legal, and Ops.

Skills

Account management

Renewals

Upsell & cross-sell

Customer success

CRM usage

Pricing discussions

Education

Bachelor's degree in Business

Marketing or Communications

Equivalent professional experience

Tools

Salesforce

CPQ platforms

CRM tools

Job description

Thomson Reuters seeks an Account Specialist to manage a US portfolio, drive renewals, and expand existing relationships. You will partner with internal teams to ensure accurate transactions, strong customer relationships, and revenue growth across the customer lifecycle.

Responsibilities include preparing quotes, managing contracts, addressing pricing questions, and delivering a high-quality commercial experience while meeting renewal and retention targets.