SaaS Account Manager - Growth & Renewals

MeridianLink; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

MeridianLink is seeking an Account Manager to serve as the primary commercial owner for a portfolio of existing customers. You will drive net revenue retention through renewals, expansions, cross-sell, and upsell while ensuring long-term customer health and value realization.

You will develop account strategies, lead consultative sales motions, coordinate with Sales, Support, Product, and Professional Services, and manage relationships across executive stakeholders to deliver a cohesive customer

Qualifications

• Bachelor’s degree and 2–4 years of related experience in account management, sales, customer success, or a comparable customer facing commercial role, or equivalent experience.
• Strong knowledge of consultative and value based selling practices.
• Understanding of account planning, opportunity management, pipeline management, and forecasting.
• Working knowledge of SaaS or technology enabled products and the ability to communicate product value to diverse customer stakeholders.
• Experience using CRM and sales enablement tools to manage customer relationships and revenue activities.
• Strong analytical, organizational, communication, and problem‑solving skills, with the ability to manage multiple priorities and operate effectively in a dynamic environment.
• Ability to travel within the United States - 25-30%

Responsibilities

• Own primary commercial ownership for assigned accounts.
• Build trusted relationships with assigned customer stakeholders, including executive-level contacts.
• Lead regular account reviews and strategic business reviews.
• Align internal stakeholders to support long‑term customer partnership and growth.
• Maintain accurate account health, risks, and activity documentation in CRM systems.
• Own revenue outcomes across renewals, expansions, cross‑sell, and upsell.
• Identify, qualify, and close growth opportunities within the existing customer base.
• Partner with Renewal and Deal Desk teams to structure pricing, negotiate terms, and execute contracts.
• Monitor renewal timelines, identify churn risk, and support mitigation planning.
• Articulate customer value and revenue impact tied to renewals and expansions.
• Apply a consultative, value‑based selling approach to diagnose customer needs and position solutions.
• Develop and execute account and opportunity plans.
• Manage opportunities from identification through close, ensuring stakeholder alignment.
• Support deal analysis, product demos, and solution scoping as needed.
• Maintain accurate and timely opportunity, pipeline, and forecast data in Salesforce and related tools.
• Own monthly, quarterly, and annual sales forecasting for assigned accounts.
• Track activities, customer interactions, and opportunity progress to support forecast accuracy and leadership visibility.
• Maintain strong working knowledge of MeridianLink products, platforms, and solutions.
• Communicate product value propositions clearly and credibly to customer stakeholders.
• Support customer adoption and value realization through commercial engagement and targeted enablement.
• Stay current on product roadmap updates, releases, and training to effectively advise customers and internal partners, as well as communicate how specific product releases solve unique customer needs.
• Partner with Client Support and CAP teams to oversee escalations and high urgency customer situations.
• Advocate for clients internally by coordinating across Product, Support, Implementation, and other cross‑functional stakeholders.
• Assist with billing, invoicing, and contract related inquiries as needed.
• Monitor customer usage, adoption indicators, and sentiment to assess account health.
• Identify early warning signs of risk and proactively recommend mitigation strategies.
• Share customer feedback, insights, and success stories with internal stakeholders to improve products and processes.

Skills

Consultative selling

Value-based selling

Account planning

Forecasting

CRM proficiency

Communication

Education

Bachelor's degree

Tools

CRM tools

Job description

MeridianLink is seeking an Account Manager to serve as the primary commercial owner for a portfolio of existing customers. You will drive net revenue retention through renewals, expansions, cross-sell, and upsell while ensuring long-term customer health and value realization.

You will develop account strategies, lead consultative sales motions, coordinate with Sales, Support, Product, and Professional Services, and manage relationships across executive stakeholders to deliver a cohesive customer