SaaS Account Executive & Customer Success Pro

Biab

Northern (KY)

Hybrid

USD 60,000 - 110,000

Full time

14 days+

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Job summary

Biab seeks a Customer Success & Sales Account Executive to grow our SaaS operations platform. You will drive new business by closing accounts and ensure long-term retention by onboarding customers and guiding them through the software.

You will work with small businesses and contractors across multiple industries to expand the platform’s reach. This commission-based role rewards performance with tiers paid on collected subscription revenue.

Qualifications

SaaS sales: 1–3 years in software sales or closely related roles.
Background in customer success, account management, or technical support.
Ability to learn complex business operations software and explain it simply.
Strong verbal and written communication for client presentations and conflict resolution.
Resourceful problem solver when handling complaints and technical issues.

Responsibilities

Drive new sales: prospect, pitch, and close new business accounts against revenue targets.
Onboard clients: guide new customers through setup and featured usage.
Support clientele: act as the main point of contact and resolve client issues quickly.
Train users: run live demonstrations to help clients run daily operations on the platform.
Retain accounts: build relationships to reduce churn and identify upsell opportunities.