SaaS Account Coordinator — Customer Success

Read AI, Inc.; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Read AI, Inc. in Seattle is seeking an Account Coordinator to support clients and internal teams within the Customer Success group. You will manage Zendesk tickets, assist on onboarding sessions for smaller workspaces, and handle a book of Tier 2 and 3 accounts.

You will pull usage reports, contribute to documentation, educate users, and help improve processes while owning tasks from start to finish. This fast-paced role is based in Seattle, Tue–Thu in the office.

Qualifications

• 1–3 years in customer support or similar role.
• Bachelor's degree may be considered with experience.
• Strong communication and organizational abilities.
• Proficient with Zendesk or similar platforms.
• Ability to work independently and in a fast-paced team.

Responsibilities

• Handle routine client support inquiries and Zendesk tickets efficiently.
• Lead onboarding sessions for smaller workspaces and manage Tier 2/3 accounts.
• Pull and prepare client usage reports and renewal docs.
• Create support articles and update documentation with Product.
• Educate users on Read AI usage and troubleshoot issues.
• Support CS team projects and drive process improvements.
• Take ownership of tasks and ensure high-quality delivery.

Skills

Excellent verbal and written komunik

Organizational and multitasking

MS Office Suite

Zendesk

Tech industry understanding

Independent and team work

Attention to detail

Ownership of tasks

Education

Bachelor's degree in Business, Communications, or related field

Tools

Zendesk

MS Office Suite

Job description

Read AI, Inc. in Seattle is seeking an Account Coordinator to support clients and internal teams within the Customer Success group. You will manage Zendesk tickets, assist on onboarding sessions for smaller workspaces, and handle a book of Tier 2 and 3 accounts.

You will pull usage reports, contribute to documentation, educate users, and help improve processes while owning tasks from start to finish. This fast-paced role is based in Seattle, Tue–Thu in the office.