AI-Powered SMB SaaS Growth Executive

Zendesk, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 111,000 - 167,000; Full time

Benefits offered by this job

Hybrid work model

Bonus program

Benefits

Job summary

Zendesk, Inc. seeks an AI-savvy SMB Account Executive to accelerate SaaS growth in the US SMB segment. You will expand an existing base through cross-sell and upsell, close deals of varying sizes, and build broad, trusted relationships using AI-driven insights.

The role emphasizes data-backed ROI, measurable outcomes, and collaboration with Solutions Engineers for tech-enabled solutions. In this hybrid position, you’ll manage a Salesforce pipeline, forecast activity, and contribute to Zendesk’s

Qualifications

• 2+ years B2B SaaS sales experience with a track record of exceeding targets.
• Experience expanding relationships across customer layers in a tech environment.
• Able to discuss AI product architecture and integrations in detail.
• Strong forecasting and opportunity management using CRM tools.
• Proactive in territory/account planning and revenue generation.

Responsibilities

• Drive SMB revenue growth by acquiring new customers and expanding existing ones with AI-powered strategies.
• Nurture relationships to ensure high retention by personalized outreach and automated workflows.
• Lead complex sales cycles with AI insights and customer data to craft tailored, outcome-driven solutions.
• Co-create AI transformation roadmaps with customers and quantify ROI for procurement decisions.
• Maintain a robust Salesforce pipeline with weekly, monthly, and quarterly forecasts, meeting targets.

Skills

B2B SaaS sales

Account expansion

Sales forecasting

Salesforce CRM

Cross-functional collaboration

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. seeks an AI-savvy SMB Account Executive to accelerate SaaS growth in the US SMB segment. You will expand an existing base through cross-sell and upsell, close deals of varying sizes, and build broad, trusted relationships using AI-driven insights.

The role emphasizes data-backed ROI, measurable outcomes, and collaboration with Solutions Engineers for tech-enabled solutions. In this hybrid position, you’ll manage a Salesforce pipeline, forecast activity, and contribute to Zendesk’s