SaaS Account Coordinator - Onboarding & Customer Success

Read AI; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Read AI in Seattle is seeking an Account Coordinator to support the Customer Success team. You will handle routine client inquiries, manage Zendesk tickets, and assist enterprise clients on live troubleshooting calls.

The role involves onboarding smaller workspaces and managing a book of Tier 2 and 3 accounts. You will pull usage reports, assist with renewal documentation, and collaborate with Product to create support articles and demo videos for new features.

Qualifications

• 1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology
• Bachelor’s degree in Business, Communications, or a related field may be considered in combination with the experience above

Responsibilities

• Client Support: Serve as a primary point of contact for routine client support inquiries, managing Zendesk tickets and email requests efficiently and professionally
• Reporting: Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership
• Documentation: Work with Product to generate support articles and demo videos for new features, and help keep documentation up to date
• User Interaction: Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support
• Project Coordination: Support the planning and execution of CS team projects, ensuring delivery on time and within scope
• Process Improvement: Identify and suggest process improvements to enhance support workflows and overall team efficiency

Skills

Customer support

SaaS experience

Communication

Organization

Education

Bachelor's degree in Business/Communications

Tools

Zendesk

MS Office

Job description

Read AI in Seattle is seeking an Account Coordinator to support the Customer Success team. You will handle routine client inquiries, manage Zendesk tickets, and assist enterprise clients on live troubleshooting calls.

The role involves onboarding smaller workspaces and managing a book of Tier 2 and 3 accounts. You will pull usage reports, assist with renewal documentation, and collaborate with Product to create support articles and demo videos for new features.