Account Coordinator

Doist; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Read AI is seeking an Account Coordinator to join the Customer Success team in Seattle. You will be the primary contact for routine client support inquiries, manage Zendesk tickets, and assist enterprise clients on live troubleshooting calls.

You will also lead onboarding for smaller workspaces and manage a book of Tier 2/3 accounts. Additional responsibilities include pulling usage reports, creating renewal documentation, and working with Product to publish helpful support articles and demo

Qualifications

• 1–3 years of experience in a customer support or similar role.
• Bachelor’s degree in Business, Communications, or related field.
• SaaS or tech experience preferred.

Responsibilities

• Serve as primary contact for routine client support inquiries, managing Zendesk tickets and email requests.
• Lead onboarding sessions for smaller workspaces and manage a book of Tier 2 and Tier 3 accounts.
• Pull and prepare client usage reports, analytics, and renewal documentation.
• Generate support articles and demo videos for new features with Product.
• Educate users on how to use Read AI and troubleshoot issues.
• Support CS projects to ensure on-time delivery within scope.
• Identify and suggest process improvements to enhance support workflows.
• Take ownership of tasks and ensure completion.

Skills

Communication

Organization

MS Office

Zendesk

Tech trends

Independence

Detail-oriented

Ownership

Education

Bachelor's degree in Business/Communications

Tools

Zendesk

Job description

About Read AI

At Read AI, we’re redefining how teams collaborate by bringing intelligence to every conversation. Our platform supercharges productivity across meetings, messages, and email so work gets done faster, smarter, and with better focus. We integrate seamlessly with tools like Zoom, Microsoft Teams, Google Meet, Slack, and more, helping teams stay aligned and move forward whether they’re in the same room or across time zones. Backed by $81 million in funding from Smash Capital, Madrona, and Goodwater Capital, Read AI is growing quickly. We’re building a category-defining AI platform that sits at the center of how modern teams communicate. If you’re excited by big markets, fast growth, and building something meaningful from the ground up, we’d love to meet you.

The Role

The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

What You’ll Do

Client Support

Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally, and assisting enterprise customers on live troubleshooting calls.

Opportunity to lead onboarding sessions for smaller workspaces and manage a book of business of Tier 2 and Tier 3 accounts.

Reporting

Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.

Documentation

Work alongside Product to generate support articles and demo videos for new features, and assist with keeping documentation up to date.

User Interaction

Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.

Project Coordination

Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope.

Process Improvement

Identify and suggest process improvements to enhance support workflows and overall team efficiency.

Task Ownership

Take ownership of tasks and ensure they are completed to the highest standard.

What We’re Looking For

Experience

1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology. Bachelor’s degree in Business, Communications, or a related field may be considered in combination with the experience above.

Skills

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office Suite
• Experience with Zendesk or similar customer service platforms
• Proficient understanding of the tech industry and relevant market trends
• Ability to work independently and as part of a team in a fast-paced environment
• High attention to detail and problem-solving skills
• Ability to take ownership of tasks and see them through to completion

Why Read AI?

• Innovative: We bring AI to the masses with proactive technology that acts as the ultimate AI assistant, making individuals and teams more effective
• Massive Impact: Help shape the future of work by empowering people to focus on what matters most
• Growth Opportunities: Join one of the fastest-growing AI companies, recognized as a Top Startup in Seattle and a Top Company To Watch by Inc Magazine
• Leadership: Work alongside visionary leaders and learn from some of the most disruptive minds in AI
• Collaborative Culture: Be part of a supportive, ambitious, and high-performing team that celebrates people who take initiative and win

The annual total cash compensation range is $50,000 - $70,000. However, actual salaries can vary based on a candidate’s qualifications, skills and competencies.

You’ll be joining a collaborative, high-energy team in Seattle, in the office Tuesday through Thursday.