SaaS Client Success Coordinator

Doist

Seattle (WA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Read AI is seeking an Account Coordinator to join the Customer Success team in Seattle. You will be the primary contact for routine client support inquiries, manage Zendesk tickets, and assist enterprise clients on live troubleshooting calls.

You will also lead onboarding for smaller workspaces and manage a book of Tier 2/3 accounts. Additional responsibilities include pulling usage reports, creating renewal documentation, and working with Product to publish helpful support articles and demo

Qualifications

1–3 years of experience in a customer support or similar role.
Bachelor’s degree in Business, Communications, or related field.
SaaS or tech experience preferred.

Responsibilities

Serve as primary contact for routine client support inquiries, managing Zendesk tickets and email requests.
Lead onboarding sessions for smaller workspaces and manage a book of Tier 2 and Tier 3 accounts.
Pull and prepare client usage reports, analytics, and renewal documentation.
Generate support articles and demo videos for new features with Product.
Educate users on how to use Read AI and troubleshoot issues.
Support CS projects to ensure on-time delivery within scope.
Identify and suggest process improvements to enhance support workflows.
Take ownership of tasks and ensure completion.