RV Station Operations Lead — Fleet & Customer Experience

Roadsurfer; Miami (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

roadsurfer is seeking a Station Manager to own the day-to-day operations of the Miami station, lead your team, maintain vehicle readiness, and ensure every customer drives away satisfied. You will track quality scores, analyze performance, coordinate with Maintenance, Logistics, Operations, Finance and HR, and collaborate with headquarters to optimize all roadsurfer locations.

This fast-paced startup mindset requires quick decision‑making and strong people leadership to improve customer

Responsibilities

• Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
• Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
• Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
• Own your station's Service Quality Score (SQS) - roadsurfer's core KPI that measures customer experience through post-rental surveys.

Job description

roadsurfer is seeking a Station Manager to own the day-to-day operations of the Miami station, lead your team, maintain vehicle readiness, and ensure every customer drives away satisfied. You will track quality scores, analyze performance, coordinate with Maintenance, Logistics, Operations, Finance and HR, and collaborate with headquarters to optimize all roadsurfer locations.

This fast-paced startup mindset requires quick decision‑making and strong people leadership to improve customer