Miami Station Manager: Lead Ops, Fleet & Service

Roadsurfer; Miami (FL); Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Healthcare Reimbursement

Annual Camper Rental Allowance

Matching 401k

Telehealth & Teletherapy

PTO & Sick leave

Résumé du poste

roadsurfer Miami Station Manager role overseeing day-to-day operations, fleet maintenance, and service quality. You will lead a diverse on-site team, coordinate with HQ and local partners, and drive customer satisfaction across the Miami station.

You will monitor KPIs, manage staffing for year-round and seasonal needs, and ensure cost-efficient, high-quality operations. A dynamic, fast-growing startup mindset is required and availability to travel for training at other locations.

Qualifications

• High school diploma required; a bachelor's degree in business administration or similar is strongly desired.
• At least 3+ years of relevant experience in a managerial role - car rental, tourism, or hospitality preferred.
• A data-driven mindset: you're comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
• Strong written/verbal communication skills in English to interact effectively with a global customer base.
• Must be authorized to work in the United States; sponsorship is not available for this role.
• Must be 21+ with a valid in state driver's license and clean driving record.
• Must complete OSHA certifications within 90 days of hire.

Responsabilités

• Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
• Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
• Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.
• Own your station's Service Quality Score (SQS) - roadsurfer's core KPI that measures customer experience through post-rental surveys.
• Monitor and act on the two pillars of SQS: Fleet Care Quality and Customer Care Quality.
• Analyze performance data and trends to identify gaps and implement strategies to get - and stay - above target.
• Motivate and guide your on-site team, including onboarding, task planning, and quality control.
• Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal).
• Build staffing plans that balance full operational coverage with cost efficiency and service quality.
• Source and recruit the right talent to build and maintain a high-performing station team.
• Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
• Ensure every van leaving the lot meets roadsurfer's standards.

Connaissances

Data-driven mindset

KPI analysis

Staff leadership

Customer-focused communication

Operational cost awareness

Formation

High school diploma

Bachelor's degree in Business Administration or similar

Outils

OSHA certifications

Microsoft Office

Description du poste

roadsurfer Miami Station Manager role overseeing day-to-day operations, fleet maintenance, and service quality. You will lead a diverse on-site team, coordinate with HQ and local partners, and drive customer satisfaction across the Miami station.

You will monitor KPIs, manage staffing for year-round and seasonal needs, and ensure cost-efficient, high-quality operations. A dynamic, fast-growing startup mindset is required and availability to travel for training at other locations.