Guest Experience & Station Operations Lead

The SSI Group; Miami (FL); Presencial; USD 150.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Benefits package

Descripción de la vacante

Brightline is seeking a senior operations leader to support the Station Manager in daily operations across the Miami area, ensuring a safe, hospitable guest experience. You will rotate as Duty Manager, monitor schedules, and coordinate with Rail Operations, Security, and other departments.

This role requires 10+ years in senior leadership within Retail or Hospitality, a bachelor’s degree in business-related fields, and experience shaping revenue strategies, forecasting, and policy development.

Formación

• Bachelor’s degree in business management, Retail, or Hotel Operations.
• 15+ years in senior leadership in Retail or Hospitality.
• Experience with revenue-generating strategies.
• Forecast accuracy improvement experience.
• Policy development and conflict resolution experience.

Responsabilidades

• Create a culture of engagement, learning, and team development.
• Motivate teammates and maintain a positive work environment reflecting Brightline’s values.
• Celebrate successes and recognize teammate contributions.
• Assist the Station Manager in disseminating SOPs and performance reporting.
• Interact with guests to obtain feedback and address complaints.
• Manage inventory and ensure proper storage of deliveries.
• Be the subject matter expert trained on mobility tools and processes.
• Engage with mobility partners to promote guest experience.
• Ensure mobility drivers adhere to uniform and grooming policies.
• Stay updated on company policies and terms of service; ensure awareness at stations.
• Travel to Boca and/or Fort Lauderdale Stations to provide support as directed by GMs.

Conocimientos

Leadership

Hospitality ops

Revenue strategy

Forecast accuracy

Policy development

Safety focus

Educación

Bachelor's degree in business management / Retail / Hotel Operations

Descripción del empleo

Brightline is seeking a senior operations leader to support the Station Manager in daily operations across the Miami area, ensuring a safe, hospitable guest experience. You will rotate as Duty Manager, monitor schedules, and coordinate with Rail Operations, Security, and other departments.

This role requires 10+ years in senior leadership within Retail or Hospitality, a bachelor’s degree in business-related fields, and experience shaping revenue strategies, forecasting, and policy development.