Guest Experience & Station Operations Lead

Brightline Trains; West Miami (FL); Presencial; USD 130 000 - 170 000; Tempo integral

Resumo da oferta

Brightline seeks a seasoned leader to join its Station Operations team in Florida. You will support the Station Manager in daily operations, drive guest satisfaction, and oversee mobility and F&B functions across stations.

The role requires hands-on leadership, high service standards, and travel to Boca and Fort Lauderdale as needed. You will lead with Brightline values, build a culture of engagement, and ensure procedural compliance while optimizing revenue and guest experiences across the

Qualificações

• Bachelor's degree in business management, Retail, or Hotel Operations.
• 10+ years of proven experience in a senior leadership role within the Retail or Hospitality industries.
• 15+ years in increasing roles of scope and management responsibility.
• Strong background in food and beverage management with a passion for creating exceptional dining experiences.
• Demonstrated success in developing and implementing revenue-generating strategies.
• Demonstrated success in improving forecast accuracy and delivering on operational or financial KPIs.
• Previous experience with developing policies and procedures and conflict resolution processes is required.

Responsabilidades

• Create a culture of engagement, learning, and team development.
• Motivate teammates and maintain a positive work environment while ensuring the entire team reflects Brightline's values.
• Celebrate successes and recognize the contributions of teammates.
• Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
• Interact with guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
• Ensure deliveries received while on duty are stored and recorded appropriately.
• Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
• Be the Subject Matter Expert trained on all mobility tools and processes
• Engage with mobility partner leaders to promote an efficient, high-quality guest experience.
• Ensure all Mobility drivers are adhering to uniform & grooming policies and following SOPs.
• Stay up to date on company policies and terms of service; ensure these live in our stations and teammates are aware of updates and/or changes.
• Travel to Boca and/or Fort Lauderdale Stations to provide support at the direction of GMs.

Descrição da oferta de emprego

Brightline seeks a seasoned leader to join its Station Operations team in Florida. You will support the Station Manager in daily operations, drive guest satisfaction, and oversee mobility and F&B functions across stations.

The role requires hands-on leadership, high service standards, and travel to Boca and Fort Lauderdale as needed. You will lead with Brightline values, build a culture of engagement, and ensure procedural compliance while optimizing revenue and guest experiences across the