RV Service & Parts Advisor - Customer-Focused Growth

Kids for the Future; Tennessee; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Paid holidays

Training and career development

Supportive team environment

Job summary

PPL Motor Homes is seeking an RV Service & Parts Advisor to support the Service Department and Parts operations. You will assist customers with service requests, repair updates, RV parts and accessories, and service coordination.

You’ll work with customers, technicians, vendors, and managers to ensure parts are sourced, service is organized, and customers receive clear communication from start to finish. Training is available for RV knowledge.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in customer service, service advising, parts sales, inventory, automotive, RV, or a related field preferred.
• RV, automotive, or technical parts knowledge helpful, but training is available.

Responsibilities

• Greet and assist customers professionally.
• Identify service and parts needs, accessories, and next steps.
• Create and update repair orders, parts orders, and customer records.
• Communicate repair status, service recommendations, parts availability, pricing, and timelines.
• Coordinate with technicians to identify needed parts and support timely service work.
• Source parts according to SOPs.
• Research, order, receive, and document parts accurately.
• Assist with service scheduling and calendar management.
• Process parts orders, returns, exchanges, warranties, and related paperwork.
• Maintain inventory records and assist with receiving and stocking parts.
• Work with vendors to research availability and resolve issues.
• Promote maintenance services and parts based on customer needs.

Skills

Customer service

Communication

Follow-up

Organization

Multitasking

Computer literacy

MS Office

Driver's license

Education

High school diploma or equivalent

Tools

POS systems

Inventory systems

Scheduling tools

Microsoft Office

Email

Job description

PPL Motor Homes is seeking an RV Service & Parts Advisor to support the Service Department and Parts operations. You will assist customers with service requests, repair updates, RV parts and accessories, and service coordination.

You’ll work with customers, technicians, vendors, and managers to ensure parts are sourced, service is organized, and customers receive clear communication from start to finish. Training is available for RV knowledge.