RV Service Manager — Lead, Optimize & Delight Customers

Delavan Holdings; Sturgeon Bay (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Delavan Holdings in Wisconsin seeks an RV Service Manager to lead the service department, directing technicians and support staff to deliver high-quality repair and maintenance for RVs, while prioritizing customer satisfaction and safety.

You will manage workflow, budgets, inventory, and compliance, drive continuous improvement, and maintain accurate records of service activities, parts usage, and labor hours.

Qualifications

• 3–5 years of RV service experience with at least 2 years in a supervisory role.
• Strong knowledge of RV systems and diagnostic methods.
• Proven leadership, communication, and organizational skills.
• Ability to develop budgets and analyze financial reports.

Responsibilities

• Lead and train service technicians and support staff.
• Schedule and assign work to meet timelines and quality standards.
• Oversee shop operations, budgeting, inventory, and workflow optimization.
• Monitor performance metrics for continuous improvement.

Skills

RV systems knowledge

Leadership

Budgeting

Customer service

Service management software

Tools

Service management software

Job description

Delavan Holdings in Wisconsin seeks an RV Service Manager to lead the service department, directing technicians and support staff to deliver high-quality repair and maintenance for RVs, while prioritizing customer satisfaction and safety.

You will manage workflow, budgets, inventory, and compliance, drive continuous improvement, and maintain accurate records of service activities, parts usage, and labor hours.