RV Service Experience Lead

Pleasureland RV Center; Town of Hamilton (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid time off

Paid holidays

401(k) with company match

Profit sharing

Employee discounts

Ongoing training

Growth opportunities

Job summary

PleasureLand RV Center in Wisconsin is seeking a full-time Service Advisor / Service Writer to be the main contact between guests, technicians, parts, warranty, and management.

You will guide customers through the service process from the initial conversation to final pickup, ensuring repairs are documented accurately, updates are communicated clearly, and a professional service experience is delivered. This role suits someone organized, customer-focused, and eager to learn our service process.

Qualifications

• Experience in customer service or service-writing
• Able to document repairs accurately and communicate with guests
• Comfortable using computers and service systems
• Willing to learn RV service processes

Responsibilities

• Greet guests professionally and document repair needs
• Create, review, and maintain complete repair orders
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward
• Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed
• Notify customers when work is complete and coordinate timely pickup
• Collect payment at the time of pickup unless prior arrangements have been approved
• Maintain accurate Work in Progress information and support department deadlines

Skills

Customer service

Communication

Organization

Multitasking

Problem-solving

Tools

Service management systems

Job description

PleasureLand RV Center in Wisconsin is seeking a full-time Service Advisor / Service Writer to be the main contact between guests, technicians, parts, warranty, and management.

You will guide customers through the service process from the initial conversation to final pickup, ensuring repairs are documented accurately, updates are communicated clearly, and a professional service experience is delivered. This role suits someone organized, customer-focused, and eager to learn our service process.