RV Service Manager: Lead, Optimize & Delight Customers

Fun Town RV; Edinburgh (IN); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage.

Life insurance.

401(k) with company match.

Paid time off and holidays.

Holiday Savings Plan.

Store discounts for employees.

Job summary

Fun Town RV is seeking a Service Manager in Edinburgh, IN to oversee service, parts, and warranty operations. You will manage technicians and staff, ensure safety and compliance, and drive superior customer experiences while controlling costs and improving efficiency.

The role requires strong leadership, communication, and a solid technical background in RV systems, with salary ranging from $60,000 to $96,000 annually. Competitive benefits and a collaborative work environment are offered.

Qualifications

• Proven experience in service management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Technical knowledge of RV systems (electrical, plumbing, HVAC, chassis).
• Ability to manage budgets and analyze performance metrics.

Responsibilities

• Lead service department staff including technicians and advisors.
• Ensure high-quality customer service and timely completion of repairs.
• Develop and implement service department policies and best practices.
• Monitor budgets, parts inventory, and equipment maintenance.
• Provide technical guidance and stay current with RV industry trends.
• Track KPIs and drive continuous improvement.

Skills

Service management

Leadership

Customer service

Budget management

Technical RV knowledge

Education

High school diploma or equivalent

Degree in business management or automotive technology (preferred)

Tools

Service management software

Job description

Fun Town RV is seeking a Service Manager in Edinburgh, IN to oversee service, parts, and warranty operations. You will manage technicians and staff, ensure safety and compliance, and drive superior customer experiences while controlling costs and improving efficiency.

The role requires strong leadership, communication, and a solid technical background in RV systems, with salary ranging from $60,000 to $96,000 annually. Competitive benefits and a collaborative work environment are offered.