RV Service Manager

Delavan Holdings; Sturgeon Bay (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Delavan Holdings in Wisconsin seeks an RV Service Manager to lead the service department, directing technicians and support staff to deliver high-quality repair and maintenance for RVs, while prioritizing customer satisfaction and safety.

You will manage workflow, budgets, inventory, and compliance, drive continuous improvement, and maintain accurate records of service activities, parts usage, and labor hours.

Qualifications

• 3–5 years of RV service experience with at least 2 years in a supervisory role.
• Strong knowledge of RV systems and diagnostic methods.
• Proven leadership, communication, and organizational skills.
• Ability to develop budgets and analyze financial reports.

Responsibilities

• Lead and train service technicians and support staff.
• Schedule and assign work to meet timelines and quality standards.
• Oversee shop operations, budgeting, inventory, and workflow optimization.
• Monitor performance metrics for continuous improvement.

Skills

RV systems knowledge

Leadership

Budgeting

Customer service

Service management software

Tools

Service management software

Job description

Overview

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Description

Overview

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Key Responsibilities

Leadership & Operations

• Manage, train, and motivate service technicians and support staff.
• Schedule and assign work to ensure timely, efficient completion of service orders.
• Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
• Monitor and analyze performance metrics for continuous improvement.

Customer Engagement

• Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
• Provide accurate service estimates, timelines, and regular updates to customers.
• Build relationships to encourage customer loyalty and long-term business.

Quality Control & Compliance

• Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate records for service, parts usage, and labor hours.

Staff Management

• Recruit, hire, and evaluate service personnel.
• Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.

Requirements

Qualifications

• Minimum 3–5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.

Work Environment

The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.