RV Service Leader: Ops, Quality & Customer Joy

Socket.dev; Sturgeon Bay (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev in Wisconsin seeks an RV Service Manager to lead the service department, oversee technicians, and ensure high repair quality and safety standards. You will drive customer satisfaction and coordinate with parts and service teams to maintain efficient operations.

The role requires 3–5 years in RV service with supervisory experience, strong leadership, budgeting skills, and the ability to analyze performance metrics for improvement. Occasional travel for training may be needed.

Qualifications

• 3–5 years of experience in RV service or related field with supervisory/management experience
• Strong understanding of RV systems, diagnostics, and repair methods
• Proven ability to lead teams, manage budgets, and analyze financial reports

Responsibilities

• Lead service department, train and motivate technicians and staff
• Schedule and assign work to ensure timely completion of service orders
• Oversee shop operations, budgeting, inventory, and workflow optimization
• Monitor performance metrics for continuous improvement

Skills

Leadership

RV systems knowledge

Budgeting

Staff management

Customer service

Tools

Service management software

Job description

Socket.dev in Wisconsin seeks an RV Service Manager to lead the service department, oversee technicians, and ensure high repair quality and safety standards. You will drive customer satisfaction and coordinate with parts and service teams to maintain efficient operations.

The role requires 3–5 years in RV service with supervisory experience, strong leadership, budgeting skills, and the ability to analyze performance metrics for improvement. Occasional travel for training may be needed.