RV Service Manager

Kunes Auto Group; Sturgeon Bay (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Kunes Auto Group in Sturgeon Bay, WI seeks an RV Service Manager to lead the service department, drive quality repairs, and ensure safety and compliance.

You will manage technicians, plan work, monitor performance, and maintain strong customer relationships. Experience in RV systems, leadership, and budgeting is required.

This role operates in a fast-paced shop environment with hands-on leadership responsibilities.

Qualifications

• 3–5+ years in RV service or related field; supervisory experience preferred.
• Strong knowledge of RV systems, diagnostics, and repair methods.
• Proven leadership and strong communication and organizational skills.
• Ability to develop and analyze budgets and financial reports.

Responsibilities

• Lead, train, and motivate RV service technicians and staff.
• Schedule work to ensure timely completion of service orders.
• Oversee shop operations, budgeting, and inventory management.
• Monitor performance metrics for continuous improvement.
• Maintain customer-focused service and professional communications.

Skills

Leadership

Communication

Organizational skills

Budget management

RV knowledge

Tools

Service management software

Job description

Description

Overview

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Key Responsibilities

Leadership & Operations

• Manage, train, and motivate service technicians and support staff.
• Schedule and assign work to ensure timely, efficient completion of service orders.
• Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
• Monitor and analyze performance metrics for continuous improvement.
  

Customer Engagement

• Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
• Provide accurate service estimates, timelines, and regular updates to customers.
• Build relationships to encourage customer loyalty and long‑term business.
  

Quality Control & Compliance

• Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate records for service, parts usage, and labor hours.

Staff Management

• Recruit, hire, and evaluate service personnel.
• Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.

Requirements

Qualifications

• Minimum 3–5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.

Work Environment

The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.