RV Service Advisor: Upsell & Customer Experience

Blue Compass RV; Prescott Valley (AZ); Vor Ort; USD 80.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

FSA

Life Insurance

Paid Time Off

Paid Holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program

Legal Coverage

Identity Theft Protection

Referral Program

Training & Development

Career Growth

Zusammenfassung

Blue Compass RV Prescott Valley is seeking a Service Advisor to deliver exceptional customer experience while driving service department success. You will be the primary liaison from check-in to completion, balancing sales opportunities with accurate estimates and clear communication with technicians.

This salary + commission role offers strong earning potential, a 5-day work week, and comprehensive benefits as the company supports training and career growth.

Qualifikationen

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Valid driver’s license required.
• Strong customer service and problem-solving skills.
• Ability to work daily on a computer and perform internet searches as needed.
• Team-oriented mindset with the ability to work closely with technicians and leadership.

Aufgaben

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Kenntnisse

Sales mentality

Communication skills

Problem solving

Computer skills

Customer service

Teamwork

Tools

Service systems

Jobbeschreibung

Blue Compass RV Prescott Valley is seeking a Service Advisor to deliver exceptional customer experience while driving service department success. You will be the primary liaison from check-in to completion, balancing sales opportunities with accurate estimates and clear communication with technicians.

This salary + commission role offers strong earning potential, a 5-day work week, and comprehensive benefits as the company supports training and career growth.