RV Service Advisor - Sales & Customer Experience

Blue Compass RV Prescott Valley; Prescott Valley (AZ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, F

FSA’s, and life insurance

Paid Time Off and paid holidays

401K

Pet Insurance

5-day work week

Employee Assistance Program (EAP)

Legal Coverage and Identity Theft Prot

Referral Program

Ongoing Training and Development

Structured Career Path

Job summary

Blue Compass RV Prescott Valley is seeking a Service Advisor to deliver exceptional customer experience and drive service department success. This role acts as the primary liaison between customers and technicians, guiding service needs, offering accurate estimates, and maintaining clear communication throughout the repair process.

The position is salary + commission-based with strong earning potential (average $80,000–$85,000).

Qualifications

• Minimum 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Skills

Sales mindset

Communication skills

Customer service

Problem-solving

Multitasking

Computer skills

Team-oriented

Job description

Blue Compass RV Prescott Valley is seeking a Service Advisor to deliver exceptional customer experience and drive service department success. This role acts as the primary liaison between customers and technicians, guiding service needs, offering accurate estimates, and maintaining clear communication throughout the repair process.

The position is salary + commission-based with strong earning potential (average $80,000–$85,000).