RV Service Advisor - Sales & Customer Care

Blue Compass RV; Cincinnati (OH); On-site; USD 63,750 - 86,250; Full time

Benefits offered by this job

Medical benefits

Dental/vision insurance

Disability & life insurance

401K

Paid time off

Paid holidays

Pet insurance

5-day work week

EAP

Legal coverage

Identity theft protection

Referral program

Training & development

Career advancement

Job summary

Blue Compass RV Cincinnati is seeking a Service Advisor to deliver exceptional customer experiences while guiding customers through service needs. This role combines customer contact with sales-influenced service recommendations in a fast-paced environment.

The position offers salary + commission with meaningful earning potential, and requires strong communication skills, multitasking ability, and a customer-focused mindset. Training and advancement opportunities are provided.

Qualifications

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Job description

Blue Compass RV Cincinnati is seeking a Service Advisor to deliver exceptional customer experiences while guiding customers through service needs. This role combines customer contact with sales-influenced service recommendations in a fast-paced environment.

The position offers salary + commission with meaningful earning potential, and requires strong communication skills, multitasking ability, and a customer-focused mindset. Training and advancement opportunities are provided.