RV Service Advisor: Estimates, Upsell & Customer Updates

Camping World Holdings, Inc.; Berlin (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.

In this role, you will determine specialized product needs with customers, suggest add-on sales to increase transactions, and provide price estimates before scheduling appointments, while keeping

Qualifications

• Minimum 1 year of service experience preferred.
• Experience with RV products or camping lifestyle.
• Strong computer skills and ability to perform internet searches.
• Excellent organization and follow-up skills.
• Ability to follow department procedures and policies.
• Valid driver’s license preferred.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Job description

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.

In this role, you will determine specialized product needs with customers, suggest add-on sales to increase transactions, and provide price estimates before scheduling appointments, while keeping