Rv Service Advisor

Hwhrv; Willis (TX); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid holidays

Paid vacation

Annual bonus

Paid training

Growth opportunities

Job summary

Holiday World RV is seeking a Service Advisor to greet customers, communicate repair needs to technicians, and coordinate service work for recreational vehicles.

You will provide accurate cost estimates, upsell appropriate services with integrity, and keep customers informed throughout the repair process. This role emphasizes strong customer service and attention to detail in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a service-related position preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low pressure, high integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Communication

Sales skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Service Advisor - Recreational Vehicles

If you are customer service oriented and happens to love recreational vehicles, then our dealership has the perfect job for you. We are looking for an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and serves as a liaison between customers and service technicians. Successful candidates will also have excellent follow-through skills, exceptional customer service skills and a sharp eye for details.

Job Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to technicians
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience. Paid salary plus commission.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Medical, Dental and Vision Insurance
• 401k Retirement Plan with Company matching
• Paid Holidays
• Paid Vacation
• Annual Bonus Plan
• Paid Training
• Opportunity for growth

About of Dealership

Holiday World RV operates some of the nation’s premier RV dealerships. We have become the top choice for RVers in our market. Holiday World RV is a growing company that is looking for quality individuals to join our team. We value our employees and recognize they are our greatest asset.