RV Service Advisor - Drive Repairs & Customer Impact

Camping World; Jackson (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair requests and provide administrative support to the Service Department, while keeping customers informed on progress.

You will assess product needs with customers, suggest add-ons, provide price estimates for installations, and ensure timely follow-up and service delivery. A positive, service-minded attitude and ability to work with RV products are expected.

Qualifications

• A minimum of one year of service experience is preferred.
• Previous RV product or camping lifestyle experience is a plus.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow up skills are required.
• Ability to follow department procedures and policies.
• Valid driver's license preferred.
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Skills

Service experience

Customer service

Computer skills

Organization

Tools

Internet searches

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair requests and provide administrative support to the Service Department, while keeping customers informed on progress.

You will assess product needs with customers, suggest add-ons, provide price estimates for installations, and ensure timely follow-up and service delivery. A positive, service-minded attitude and ability to work with RV products are expected.