RV Service Advisor & Customer Experience Lead

Nirvc; Surprise (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

National Indoor RV Centers (NIRVC) is seeking a customer-focused RV Service Advisor to join our Arizona service team. You will greet customers, listen to concerns, communicate service needs to technicians, and manage the service workflow to ensure timely repairs and accurate estimates.

Ideal candidates have experience as a service advisor, strong communication and organizational skills, and knowledge of RV repair and maintenance.

Qualifications

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance

Responsibilities

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

RV knowledge

Job description

National Indoor RV Centers (NIRVC) is seeking a customer-focused RV Service Advisor to join our Arizona service team. You will greet customers, listen to concerns, communicate service needs to technicians, and manage the service workflow to ensure timely repairs and accurate estimates.

Ideal candidates have experience as a service advisor, strong communication and organizational skills, and knowledge of RV repair and maintenance.