RV Service Advisor | Customer Experience Lead + PTO & 401K

National Indoor RV Centers | NIRVC; Surprise (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

PTO >100 hrs

Paid holidays

Floating holidays

Brand new facilities

Advancement opportunities

Job summary

National Indoor RV Centers in Surprise, AZ, is seeking an experienced RV Service Advisor to deliver excellent customer care and coordinate service operations. You will greet clients, document needs, and communicate with technicians to ensure timely, accurate estimates and approvals.

The role requires strong communication, multitasking, and organizational skills, plus knowledge of RV repair and maintenance. Proficiency with Microsoft Office and service software, and a valid driver's license, are

Qualifications

• Experience as a Service Advisor in an automotive or RV environment.
• Excellent verbal and written communication with customers and technicians.
• Ability to manage multiple tasks and prioritize in a fast-paced service setting.

Responsibilities

• Greet customers and provide a professional experience.
• Listen to concerns and identify needs; document service requests.
• Communicate estimates and timelines to customers and obtain approvals.
• Order and track parts and supplies for technicians.
• Schedule service appointments and manage workflow.
• Keep customers informed about status and any additional work.
• Maintain accurate service records and documentation.
• Follow up to ensure customer satisfaction.

Skills

Service advisory experience

Customer service

Communication

Multitasking

Organizational skills

RV knowledge

Driver's license

Tools

Microsoft Office

Service software

Job description

National Indoor RV Centers in Surprise, AZ, is seeking an experienced RV Service Advisor to deliver excellent customer care and coordinate service operations. You will greet clients, document needs, and communicate with technicians to ensure timely, accurate estimates and approvals.

The role requires strong communication, multitasking, and organizational skills, plus knowledge of RV repair and maintenance. Proficiency with Microsoft Office and service software, and a valid driver's license, are