Assistant Service Advisor

National Indoor RV Centers; Surprise (AZ); On-site; USD 42,000 - 70,000; Full time

Job summary

National Indoor RV Centers (NIRVC) is seeking a customer-focused RV Service Advisor to join our team. You will manage the service desk, communicate with technicians, and ensure a smooth workflow for RV maintenance and repairs.

You will greet customers, capture service needs, provide cost estimates, and keep customers informed about status and next steps, while maintaining organized records and a clean work area.

Qualifications

• Experience as a Service Advisor in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a busy service desk.

Responsibilities

• Greet customers and deliver a positive, professional experience.
• Listen to concerns and identify customer needs.
• Document and relay service requests to technicians accurately.

Skills

Service advisory experience

Communication skills

Multitasking

Organization

RV repair knowledge

Job description

National Indoor RV Centers (NIRVC) is seeking a highly skilled and customer-focused RV Service Advisor to join our team. The Service Advisor will be responsible for managing the service department and ensuring customer satisfaction with our services. The successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise.

Key Responsibilities:

• Greet customers and provide them with a positive and professional experience
• Listen to customer concerns and identify their needs
• Document and accurately communicate service requests to the service technicians
• Ensure that all necessary parts and supplies are ordered and available for the service technicians
• Schedule service appointments, maintain an organized service schedule and manage the service department's workflow
• Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed
• Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required
• Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed
• Follow up with customers after service appointments to ensure their satisfaction
• Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally
• Maintain a clean and organized work environment

Qualifications:

• Experience as a Service Advisor
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Excellent organizational and time-management skills
• Knowledge of RV repair and maintenance