RV Service Advisor — Customer Experience Lead

RV COUNTRY ARIZONA LLC; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

PTO

Great company culture

Job summary

RV COUNTRY ARIZONA LLC in Mesa, AZ is seeking an RV Service Advisor to manage daily service operations, create work orders, and maintain strong customer communication throughout diagnostics, quotes, repairs, and invoicing.

You will serve as the primary liaison between customers and the service department, coordinating with technicians and parts staff to schedule repairs while ensuring documentation accuracy and outstanding service.

Qualifications

• Excellent communication skills.
• Understand the service process.
• Analytical problem solving skills.
• Commitment to continuous improvement.
• High ability to multi-task.

Responsibilities

• Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing processes.
• Act as the primary liaison between customers and the service department to ensure clear communication and excellent service.
• Coordinate with technicians and parts staff to schedule and track repairs efficiently.
• Review and verify all documentation to ensure accuracy and compliance with company processes.
• Provide exceptional customer service by keeping customers informed throughout the repair process and addressing questions or concerns promptly.

Skills

Communication

Service process understanding

Analytical thinking

Continuous improvement

Multitasking

Education

High school diploma or GED

Job description

RV COUNTRY ARIZONA LLC in Mesa, AZ is seeking an RV Service Advisor to manage daily service operations, create work orders, and maintain strong customer communication throughout diagnostics, quotes, repairs, and invoicing.

You will serve as the primary liaison between customers and the service department, coordinating with technicians and parts staff to schedule repairs while ensuring documentation accuracy and outstanding service.