RV Service Advisor: Customer Solutions & Repairs

GENERAL RV CENTER; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacations

401k with company matching

Job summary

General RV Center in Mesa, AZ seeks a Service Advisor to be the first point of contact for customers in our service department. You’ll gather RV information, explain repairs, and schedule appointments to ensure a smooth experience.

The ideal candidate has customer service experience, RV or automotive service writing exposure, and strong organization; MS Office and a valid driver's license are required. We offer a competitive benefits package and growth opportunities.

Qualifications

• Previous customer service experience is required.
• Experience with RV or Automotive Service Writing is a plus.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Valid driver’s license.

Responsibilities

• You will be responsible for providing customers with excellent customer service throughout their entire service experience.
• Schedule service appointments with customers in a timely and efficient manner.
• Effectively communicate with customers to determine RV repair or maintenance that is required.
• Submit repair orders, outlining an accurate and detailed description of the repairs and/or maintenance required.
• Assist customers in recommending additional products and services that will enhance the overall use of their RV.
• Ability to clearly explain technical issues to customers and how the issue can be repaired.
• Other duties as assigned by management.

Skills

Customer service

RV service writing

MS Office

Detail oriented

Tools

MS Office

Job description

General RV Center in Mesa, AZ seeks a Service Advisor to be the first point of contact for customers in our service department. You’ll gather RV information, explain repairs, and schedule appointments to ensure a smooth experience.

The ideal candidate has customer service experience, RV or automotive service writing exposure, and strong organization; MS Office and a valid driver's license are required. We offer a competitive benefits package and growth opportunities.