RV Service Advisor Assistant – Customer Care & Scheduling

National Indoor RV Centers | NIRVC; North Las Vegas (NV); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401K

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

National Indoor RV Centers (NIRVC) is seeking an Assistant Service Advisor in the North Las Vegas, NV area to support the Service Advisor with customer inquiries, scheduling, and coordination of RV service appointments.

You will greet clients, guide repairs, manage service orders, and ensure technicians have parts and resources. This role emphasizes strong communication, organization, and professional presentation.

Qualifications

• Experience in automotive or RV service preferred.
• Excellent communication and customer service skills.
• Detail-oriented and well-organized with multi-tasking ability.
• Familiarity with service software and databases preferred.
• Valid driver's license.
• Professional appearance and demeanor.

Responsibilities

• Assist the Service Advisor in handling inquiries, complaints and service scheduling.
• Greet customers professionally and advise on repairs or services.
• Schedule and coordinate service appointments with technicians.
• Create service orders and enter vehicle/customer data accurately.
• Coordinate parts, tools and resources to complete repairs efficiently.
• Follow up with customers to ensure satisfaction.
• Maintain records of service, repairs, parts and time spent.
• Manage inventory of parts and supplies and order as needed.
• Keep service desk, waiting area and bays clean and organized.
• Adhere to company policies and regulations.

Skills

Communication

Customer service

Detail-oriented

Organization

Service software

Valid driver's license

Professional presence

Tools

Service software & databases

Job description

National Indoor RV Centers (NIRVC) is seeking an Assistant Service Advisor in the North Las Vegas, NV area to support the Service Advisor with customer inquiries, scheduling, and coordination of RV service appointments.

You will greet clients, guide repairs, manage service orders, and ensure technicians have parts and resources. This role emphasizes strong communication, organization, and professional presentation.