RV Service Advisor: Customer Experience Champion

Pleasureland RV; West Salem, Northern (WI, KY); Hybrid; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid time off

Paid holidays

401(k) with company match

Profit sharing

Employee discounts

Ongoing training

Growth opportunities

Team environment

Zusammenfassung

PleasureLand RV Center is seeking a full-time Service Advisor / Service Writer to serve as the primary liaison between guests, technicians, parts, warranty, and management. You will guide customers through the service process from first contact to final pickup, ensuring accurate documentation and clear updates.

The ideal candidate is organized, customer-focused, and eager to learn our service process. Experience in service or dealership operations, with strong communication skills, will help you

Qualifikationen

• Professional, dependable, organized and detail-oriented with strong follow-through.
• Comfortable communicating with customers, technicians, and team members.
• Able to manage multiple priorities in a fast-paced environment.
• Calm and professional during difficult customer situations.
• Comfortable using computers and learning service systems.
• Willing to learn RV systems, warranty processes, and company procedures.

Aufgaben

• Greet guests professionally and provide a positive service experience
• Listen to customer concerns and accurately document repair needs
• Create, review, and maintain complete repair orders
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward
• Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed
• Notify customers when work is complete and coordinate timely pickup
• Collect payment at the time of pickup unless prior arrangements have been approved
• Maintain accurate Work in Progress information and support department deadlines

Kenntnisse

Detail-oriented

Organized

Communication

Customer service

Multitasking

Adaptability

Jobbeschreibung

PleasureLand RV Center is seeking a full-time Service Advisor / Service Writer to serve as the primary liaison between guests, technicians, parts, warranty, and management. You will guide customers through the service process from first contact to final pickup, ensuring accurate documentation and clear updates.

The ideal candidate is organized, customer-focused, and eager to learn our service process. Experience in service or dealership operations, with strong communication skills, will help you