RV Service Experience Specialist

Pleasureland RV Center; Brainerd (MN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Paid time off and paid holidays

401(k) with company match and profit

Growth opportunities

Job summary

PleasureLand RV Center in Brainerd, MN, is hiring a full-time Service Advisor / Service Writer. You will be the primary contact between guests, technicians, parts, warranty, and management, guiding customers through the service process from intake to pickup with clear updates and precise documentation.

The role emphasizes organization, strong communication, and the ability to handle multiple tasks in a busy service department.

Qualifications

• Excellent customer service and communication skills.
• Ability to document repairs and manage repair orders.
• Able to multi-task in a fast-paced environment.
• Willingness to learn RV systems and company procedures.

Responsibilities

• Greet guests professionally and provide a positive service experience.
• Listen to customer concerns and accurately document repair needs.
• Create, review, and maintain complete repair orders.
• Schedule service work based on shop capacity, customer needs, parts availability, and department priorities.
• Communicate with guests regarding repair status, estimates, approvals, delays, completion, and pickup expectations.
• Coordinate with technicians, parts, warranty, and management to keep repairs moving forward.
• Ensure proper documentation, coding, approvals, and notes are completed before repair orders are closed.
• Notify customers when work is complete and coordinate timely pickup.

Skills

Customer service

Communication

Scheduling

Dispatching

Warranty processing

Multitasking

Tools

Microsoft Word

Excel

Service management systems

Job description

PleasureLand RV Center in Brainerd, MN, is hiring a full-time Service Advisor / Service Writer. You will be the primary contact between guests, technicians, parts, warranty, and management, guiding customers through the service process from intake to pickup with clear updates and precise documentation.

The role emphasizes organization, strong communication, and the ability to handle multiple tasks in a busy service department.