RV Service Advisor | Customer Care & Upsell Specialist

Dormont Manufacturing Co; San Diego (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Camping World in San Diego, CA is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

The role values strong customer service, product knowledge, and teamwork with technicians. A minimum of one year of service experience is preferred; RV product familiarity is a plus.

Qualifications

• Minimum of one year of service experience preferred.
• Experience with RV products or camping lifestyle.
• Proficient in internet searches and online research.
• Strong organizational and follow-up skills.
• Ability to follow department procedures and policies.

Responsibilities

• Determine specialized product needs and services by working directly with customers
• Suggest add-on sales to increase average transactions
• Provide price estimates for designated installations prior to scheduling appointments
• Keep customers apprised of work progress

Skills

Customer service

Communication

Computer skills

Sales aptitude

Education

High school diploma

Tools

CRM software

Job description

Camping World in San Diego, CA is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department while keeping customers informed about work progress.

The role values strong customer service, product knowledge, and teamwork with technicians. A minimum of one year of service experience is preferred; RV product familiarity is a plus.