RV Service Advisor - Commission & Upsell Specialist

Alpin Haus; New York (NY); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Alpin Haus is seeking a Service Advisor to assist RV customers with maintenance and repairs. You will listen to issues, document them for technicians, and help schedule work while guiding customers on available services and accessories.

Responsibilities include preparing estimates, verifying warranty coverage, and coordinating with technicians to ensure accurate billing and timely completion of work. Previous RV or automotive service experience is a plus.

Qualifications

• High school diploma required.
• General knowledge of motor vehicles, building trades or RVs.
• Previous experience in a customer-facing service role desirable.

Responsabilités

• Listen to customer RV issues and document on a work order for technicians.
• Perform walk around inspections to assess damage and upsell services.
• Verify warranty and service contract coverage and explain provisions to customers.
• Develop estimates by costing materials, supplies and labor.
• Prepare work orders and match technicians to jobs; oversee billing and time worked.

Connaissances

Verbal communication

Active listening

Customer service

Scheduling & organizing

Formation

High school diploma

Description du poste

Alpin Haus is seeking a Service Advisor to assist RV customers with maintenance and repairs. You will listen to issues, document them for technicians, and help schedule work while guiding customers on available services and accessories.

Responsibilities include preparing estimates, verifying warranty coverage, and coordinating with technicians to ensure accurate billing and timely completion of work. Previous RV or automotive service experience is a plus.