RV Service Advisor — Commission, Mon-Fri Schedule

Alpin Haus; City of Middletown (NY); Vor Ort; USD 25.000 - 32.000; Vollzeit

Zusammenfassung

Alpin Haus is seeking a Service Advisor to provide excellent service to customers, assist with RV maintenance and repairs, and upsell services and accessories. You will listen to customer descriptions, prepare work orders, develop estimates, verify warranty coverage, schedule technicians, and maintain clear communication to ensure accurate billing and customer satisfaction.

This role supervises a team of Service Technicians (and Detailers in some locations) and requires a high school diploma and

Qualifikationen

• High school diploma
• General knowledge of motor vehicles, building trades or RVs
• Previous experience in a customer-facing service role desirable

Aufgaben

• Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance
• Perform walk around inspections on units to assess damage, repair needs, and upsell opportunities
• Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact with insurance and contract companies
• Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
• Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment
• Perform outreach to recommend and schedule preventative and periodically recommended services
• Maintain customer rapport by providing clear communication, obtaining approvals, and answering questions
• Maintain records of corrective actions planned and authorizations
• Update job knowledge by reading manufacturers' publications

Kenntnisse

Verbal communication

Active listening

Scheduling

Team collaboration

Ausbildung

High school diploma

Jobbeschreibung

Alpin Haus is seeking a Service Advisor to provide excellent service to customers, assist with RV maintenance and repairs, and upsell services and accessories. You will listen to customer descriptions, prepare work orders, develop estimates, verify warranty coverage, schedule technicians, and maintain clear communication to ensure accurate billing and customer satisfaction.

This role supervises a team of Service Technicians (and Detailers in some locations) and requires a high school diploma and