Russian-Speaking Gaming Support Specialist

transperfect; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Skills development

Diverse gaming projects

Multicultural team

Training opportunities

Job summary

TransPerfect Gaming is seeking a Player Support Agent to join a global team delivering top-class player experiences across multiple games.

You will process community inquiries, enforce rules, and collaborate with game developers and publishers while maintaining high-quality support across social channels and ticketing platforms. A strong Russian language capability and passion for gaming are essential.

Qualifications

• Native or professional level Russian with excellent oral and written skills.
• Excellent interpersonal and organisational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritise, and work independently with minimal supervision.
• Strong knowledge of gaming social media (Reddit, Facebook, X, Discord).
• Passion for video games.

Responsibilities

• Processing 'Calls for Help' from the community you support.
• Familiarise yourself with the games you support to resolve issues.
• Stay up to date with workflow, policies and gameplay changes.
• Become highly skilled in ticketing and social media platforms.
• Get creative in solving day-to-day issues.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Hit KPIs such as Productivity, Quality, and Player Satisfaction.
• Enforce community rules and treat everyone fairly.

Skills

Russian language

Interpersonal skills

Organizational skills

Google Workspace

Multitasking

Gaming social media

Video games passion

Job description

TransPerfect Gaming is seeking a Player Support Agent to join a global team delivering top-class player experiences across multiple games.

You will process community inquiries, enforce rules, and collaborate with game developers and publishers while maintaining high-quality support across social channels and ticketing platforms. A strong Russian language capability and passion for gaming are essential.