Global Game Support Specialist

transperfect; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Training provided

International team

Growth opportunities

Live games industry

Job summary

TransPerfect is seeking a Player Support Agent to assist with player queries across multiple channels. You will work within a global gaming support team to resolve issues, document trends, and maintain data privacy and security standards.

The role emphasizes clear, professional communication and rapid problem-solving across titles and platforms, with training on games, tools, and processes provided.

Qualifications

• Excellent written and verbal communication in English and German.
• Experience with customer/player support tools is a plus.
• Ability to follow documented processes and escalate when needed.

Responsibilities

• Respond to player queries via ticketing, chat, email, or social channels.
• Triage issues, investigate problems, follow documented steps.
• Escalate complex issues to internal or client teams as needed.

Skills

English

German

Tools

Zendesk

Helpshift

Salesforce

Intercom

Microsoft Office

Google Workspace

Job description

TransPerfect is seeking a Player Support Agent to assist with player queries across multiple channels. You will work within a global gaming support team to resolve issues, document trends, and maintain data privacy and security standards.

The role emphasizes clear, professional communication and rapid problem-solving across titles and platforms, with training on games, tools, and processes provided.