German-Speaking Player Support Agent (Gaming)

TransPerfect Inc; Northern, New York (KY, NY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

TransPerfect Gaming is seeking a Player Support Agent to join a global team supporting hundreds of game developers and publishers across the world. You will handle community inquiries, enforce rules, and help players have a positive experience in fast-paced environments.

Ideal candidates have native or professional German, strong communication, and passion for video games. You will work with diverse teams, use ticketing and social media platforms, and contribute to reporting, KPI attainment, and

Qualifications

• German language proficiency at native or professional level (oral and written).
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask and work independently with minimal supervision.
• Great knowledge of gaming social media (Reddit, Facebook, X, Discord).

Responsibilities

• Processing ‘Calls for Help’ from the community you are supporting.
• Becoming familiar with the games you support to resolve calls.
• Staying up to date with workflows, policies and gameplay changes.
• Becoming highly skilled in the use of ticketing and social media platforms.
• Getting creative in finding solutions to day-to-day issues.
• Assisting with reporting by tracking data on forms or spreadsheets.
• Supporting managers with ad-hoc tasks.
• Reaching KPIs such as Productivity, Quality, and Player Satisfaction.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on issues or trends found in the game.

Skills

German language

Interpersonal skills

Multitasking

Gaming passion

Social media savvy

Tools

Google Workspace

Job description

TransPerfect Gaming is seeking a Player Support Agent to join a global team supporting hundreds of game developers and publishers across the world. You will handle community inquiries, enforce rules, and help players have a positive experience in fast-paced environments.

Ideal candidates have native or professional German, strong communication, and passion for video games. You will work with diverse teams, use ticketing and social media platforms, and contribute to reporting, KPI attainment, and