German-Speaking Gaming Support Agent

transperfect; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Skill development

Diverse projects

Multicultural environment

Training opportunities

Job summary

TransPerfect Gaming is seeking a Player Support Agent to join a global team that supports hundreds of game developers and publishers. You will handle community-driven “Calls for Help” and resolve issues across multiple games, leveraging ticketing and social platforms in a fast-paced environment.

The role requires native or professional German, excellent communication, and a passion for video games. You will work with a diverse, in-house team of 1,000+ agents worldwide and contribute to high

Qualifications

• A native or professional level of German with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
• Driven by a passion for video games.

Responsibilities

• Processing ‘Calls for Help’ received from the community you are supporting.
• Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
• Remaining up to date with changes in workflows, policies and gameplay.
• Becoming highly skilled in the use of various ticketing and social media platforms.
• Getting creative in finding solutions encountered on a to day-to-day basis.
• Assisting with reporting by tracking data on a form or spreadsheet.
• Supporting your managers with ad-hoc tasks.
• Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
• Enforcing community rules and treating everyone fairly in the context of the game.
• Reporting on any issues or trends found in the game.

Skills

German language

Interpersonal skills

Organizational skills

Multitasking

Gaming knowledge

Tools

Google Workspace

Job description

TransPerfect Gaming is seeking a Player Support Agent to join a global team that supports hundreds of game developers and publishers. You will handle community-driven “Calls for Help” and resolve issues across multiple games, leveraging ticketing and social platforms in a fast-paced environment.

The role requires native or professional German, excellent communication, and a passion for video games. You will work with a diverse, in-house team of 1,000+ agents worldwide and contribute to high