RPO Field Team Lead: Candidate Experience & Hiring Ops

Integrity Staffing; Etna (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Integrity Staffing seeks a Lead RPO Specialist – Field Team to staff hiring events nationwide. You will manage the candidate experience across interviews, hiring, and consideration, while delivering outstanding customer service to applicants and collaborating with clients. This role requires in-person presence and may require extended hours, including weekends.

Bi-lingual skills are a plus. You will lead a team, track hours, and build talent pipelines to support staffing needs across multiple

Qualifications

• 3-5 years customer service experience in retail, recruiting or the hospitality industry.
• Minimum of 2 years’ experience leading a team of at least 3 staff members.
• Heavy focus on following standard work and quality control with all processes.
• High-level comfort using online software, webcams and scanners.

Responsibilities

• Manage the candidate experience through interviews, hiring, and consideration.
• Provide excellent customer service to all applicants and ensure they feel valued.
• Share information with applicants about client roles, policies, expectations, and requirements.
• Ensure client hiring processes are compliant and complete, including I-9 verification.
• Verify applicants have necessary details for their assignment.
• Perform data entry in client systems in a high-volume environment.
• Engage across in-person, phone, email, live chat, and social channels with a focus on satisfaction.
• Lead by example and inspire the team to perform at their best.
• Engage future talent through talent communities and pipelines.
• Build transparent relationships through open communication.
• Handle complaints and offer appropriate solutions.
• Contribute to defining team goals and strategy.
• Track and approve hours for team members.

Skills

Customer service

Team leadership

Bilingual Spanish

Communication

Attention to detail

Job description

Integrity Staffing seeks a Lead RPO Specialist – Field Team to staff hiring events nationwide. You will manage the candidate experience across interviews, hiring, and consideration, while delivering outstanding customer service to applicants and collaborating with clients. This role requires in-person presence and may require extended hours, including weekends.

Bi-lingual skills are a plus. You will lead a team, track hours, and build talent pipelines to support staffing needs across multiple