Lead RPO Specialist - Recruiting

Integrity Staffing; Indianapolis (IN); On-site; USD 28,000 - 29,000; Full time

Job summary

Integrity Staffing in Indianapolis is seeking a Lead RPO Specialist – Field Team to guide a client-facing recruiting squad at offices and hiring events nationwide. You will manage the candidate experience, ensure compliant processes, and work across in-person, phone, email, and chat channels with a strong emphasis on service quality.

Bi-lingual abilities are a plus; this on-site role requires flexibility to work extended hours, including weekends, and to staff events across the country.

Qualifications

• 3-5 years in customer service in retail, recruiting or hospitality.
• Minimum of 2 years’ experience leading a team of at least 3 staff members
• Bilingual in Spanish is a plus but not required
• Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote

Responsibilities

• Manage the candidate experience during interviews, hiring, or consideration.
• Provide excellent customer service to all applicants.
• Share information regarding client roles, policies, expectations, and requirements.
• Ensure client hiring processes are complete and compliant (interview, drug tests, ID/education info, I-9).
• Verify applicants know assignment details.
• Enter data in client systems with attention to detail in high-volume environment.
• Work across multiple channels (in-person, phone, email, live chat, social) with focus on satisfaction.
• Delight candidates during every service interaction.
• Collaborate with teammates to resolve issues quickly and efficiently.
• Engage future talent through communities and pipelines.
• Build relationships through open communication.
• Handle complaints with appropriate solutions and alternatives.
• Help define goals and strategy for the team.
• Track and approve hours for team members
• Lead by example and inspire your team
• Other duties as needed

Job description

Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS!

Pay rate: $21 per hour through 12/19 after 12/19 $20 per hour

Job Description

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
• Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines, including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I‑9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment
• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in‑person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
• Delight candidates during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
• Engage future potential talent through talent communities and talent pipelines
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives
• Assist in defining goals for the team and building a strategy to attain them
• Track and approve hours worked for team members
• Lead by example – inspire your team to put their best foot forward by embodying what you expect.
• Other job functions as business demands

Requirements

• 3-5 years customer service experience in retail, recruiting or the hospitality industry
• Bilingual in Spanish is a plus but not required
• Minimum of 2 years’ experience leading a team of at least 3 staff members
• Heavy focus on following standard work and quality control with all processes
• High‑level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi‑lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote