Lead RPO Specialist - Recruiting

Integrity Staffing; Etna (CA); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Integrity Staffing seeks a Lead RPO Specialist – Field Team to staff hiring events nationwide. You will manage the candidate experience across interviews, hiring, and consideration, while delivering outstanding customer service to applicants and collaborating with clients. This role requires in-person presence and may require extended hours, including weekends.

Bi-lingual skills are a plus. You will lead a team, track hours, and build talent pipelines to support staffing needs across multiple

Qualifications

• 3-5 years customer service experience in retail, recruiting or the hospitality industry.
• Minimum of 2 years’ experience leading a team of at least 3 staff members.
• Heavy focus on following standard work and quality control with all processes.
• High-level comfort using online software, webcams and scanners.

Responsabilités

• Manage the candidate experience through interviews, hiring, and consideration.
• Provide excellent customer service to all applicants and ensure they feel valued.
• Share information with applicants about client roles, policies, expectations, and requirements.
• Ensure client hiring processes are compliant and complete, including I-9 verification.
• Verify applicants have necessary details for their assignment.
• Perform data entry in client systems in a high-volume environment.
• Engage across in-person, phone, email, live chat, and social channels with a focus on satisfaction.
• Lead by example and inspire the team to perform at their best.
• Engage future talent through talent communities and pipelines.
• Build transparent relationships through open communication.
• Handle complaints and offer appropriate solutions.
• Contribute to defining team goals and strategy.
• Track and approve hours for team members.

Connaissances

Customer service

Team leadership

Bilingual Spanish

Communication

Attention to detail

Description du poste

Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS!

Pay rate: $21.50 per hour

Job Description

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
• Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines, including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment
• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
• Delight candidates during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
• Engage future potential talent through talent communities and talent pipelines
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives
• Assist in defining goals for the team and building a strategy to attain them
• Track and approve hours worked for team members
• Lead by example – inspire your team to put their best foot forward by embodying what you expect.
• Other job functions as business demands

Requirements

• 3-5 years customer service experience in retail, recruiting or the hospitality industry
• Bilingual in Spanish is a plus but not required
• Minimum of 2 years’ experience leading a team of at least 3 staff members
• Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote