Routing & Scheduling Specialist — Customer Service Pro

Rollins, Inc.; Owings Mills (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Maternity benefits

401(k) with company match

Employee stock purchase plan

Paid holidays

Tuition reimbursement

Dependent scholarships

Employee discounts

Award-winning training

Job summary

Orkin is hiring a Scheduling Logistics & Customer Service Specialist in Owings Mills, MD to coordinate daily service routes and support timely customer service. The role emphasizes organization, data-driven decisions, and cross-team collaboration.

You’ll partner with service and call center teams, use data and technology to improve routing and productivity, and adapt to changing schedules while delivering excellent service.

Qualifications

• Highly organized, accurate, and dependable.
• Strong problem-solving and communication skills.
• Comfortable working with processes, data, and changing priorities.
• Proficient with Excel and Microsoft Office; quick to learn new systems.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Organization

Problem-solving

Communication

Excel

Tools

Microsoft Office

Job description

Orkin is hiring a Scheduling Logistics & Customer Service Specialist in Owings Mills, MD to coordinate daily service routes and support timely customer service. The role emphasizes organization, data-driven decisions, and cross-team collaboration.

You’ll partner with service and call center teams, use data and technology to improve routing and productivity, and adapt to changing schedules while delivering excellent service.