Routing & Customer Experience Specialist

Rollins Inc.; Sykesville (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Maternity benefits

401(k) with company match

Paid holidays

Time off

Tuition reimbursement

Dependent scholarships

Employee discounts

Award-winning training

Job summary

Orkin in Maryland is seeking a Scheduling Logistics & Customer Service Specialist to coordinate daily service routes, support timely customer service, and work with service and call center teams to keep operations running smoothly.

You will use data and technology to improve routing and efficiency, communicate across departments, and adapt to changing schedules. Strong organization and Excel skills are essential.

Qualifications

• Highly organized and dependable.
• Strong problem-solving and communication skills.
• Proficient with Excel and Microsoft Office; able to learn new systems.
• Comfortable with processes, data, and changing priorities.
• Agile enough to adjust processes and keep operations running smoothly.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Highly organized

Accurate

Dependable

Problem-solving

Communication

Excel

Microsoft Office

Data-driven

Process-oriented

Adaptable

Tools

Excel

Microsoft Office

Job description

Orkin in Maryland is seeking a Scheduling Logistics & Customer Service Specialist to coordinate daily service routes, support timely customer service, and work with service and call center teams to keep operations running smoothly.

You will use data and technology to improve routing and efficiency, communicate across departments, and adapt to changing schedules. Strong organization and Excel skills are essential.