Routing & Customer Service Scheduler

Rollins Inc.; Wilmington (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Maternity benefits

401(k) with company match

Employee stock purchase plan

Paid holidays

Paid time off

Tuition reimbursement

Dependent scholarships

Employee discounts

Training program

Job summary

Orkin in Wilmington, MA is seeking a Scheduling Logistics & Customer Service Specialist to organize daily service routes and support timely, high-quality customer service. This role emphasizes accuracy, organization, and teamwork.

You’ll collaborate with service and call center teams, use data to improve routing, and communicate across departments to resolve issues and adjust to changing schedules. Training and benefits accompany a clear path for growth.

Qualifications

• Highly organized, accurate, and dependable.
• Strong problem-solving and communication skills.
• Comfortable working with processes, data, and changing priorities.
• Proficient with Excel and Microsoft Office and willing to learn new systems.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Organizational skills

Problem-solving

Communication skills

Adaptability

Teamwork

Tools

Excel

Microsoft Office

Job description

Orkin in Wilmington, MA is seeking a Scheduling Logistics & Customer Service Specialist to organize daily service routes and support timely, high-quality customer service. This role emphasizes accuracy, organization, and teamwork.

You’ll collaborate with service and call center teams, use data to improve routing, and communicate across departments to resolve issues and adjust to changing schedules. Training and benefits accompany a clear path for growth.