Scheduling & Logistics Specialist - Customer Service Pro

Rollins Inc.; Westminster (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Maternity benefits

401(k) with company match

Employee stock purchase plan

Paid holidays

Job summary

Orkin, part of Rollins, Inc., is seeking a Scheduling Logistics & Customer Service Specialist in Westminster, MD to organize routes and ensure timely service. You’ll work with field teams and the call center to optimize scheduling and boost customer satisfaction.

Ideal candidates are highly organized, detail-oriented, and proficient with Excel and Microsoft Office. A data-driven mindset and strong communication help you adapt to changing priorities and improve operations.

Qualifications

• Coordinating complex routing schedules under pressure.
• Relentless about meeting commitments and delivering great service.
• Collaborative, clear communicator across all levels of the business.
• Proficient in Excel and Microsoft Office; quick to learn new systems.
• Agile enough to adjust processes and keep operations running smoothly.

Responsibilities

• Coordinate daily service routes to support timely, efficient customer service.
• Partner with service and call center teams to maintain smooth operations.
• Use data and technology to improve routing, productivity, and efficiency.
• Communicate across departments to resolve issues and adjust to changing schedules.

Skills

Highly organized

Accurate

Dependable

Problem solving

Communication

Excel

Microsoft Office

Learning mindset

Tools

Excel

Microsoft Office

Job description

Orkin, part of Rollins, Inc., is seeking a Scheduling Logistics & Customer Service Specialist in Westminster, MD to organize routes and ensure timely service. You’ll work with field teams and the call center to optimize scheduling and boost customer satisfaction.

Ideal candidates are highly organized, detail-oriented, and proficient with Excel and Microsoft Office. A data-driven mindset and strong communication help you adapt to changing priorities and improve operations.