Routing & Dispatch Specialist

Durham School Services; Pomona (CA); Presencial; USD 39.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

PTO accrual

Retirement savings plan

Descripción de la vacante

Durham School Services in Pomona, CA is seeking a dispatcher to manage and maintain routing records and ensure cost-efficient, on-time schedules. You will read routing documents, coordinate with Dispatch, and provide excellent service to customers and employees.

You will also maintain records, operate within deadlines, and uphold integrity and safety standards while performing other duties as assigned. This role offers benefits and stable hours.

Formación

• High school diploma or GED required.
• Bi-lingual abilities a plus.
• Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment.
• Ability to problem solve to meet schedule requirements.
• Ability to operate two-way and emergency radio systems.
• Ability to use office machines and routing software.
• Verbal and written communication skills.

Responsabilidades

• Produce and maintain a master record of all routes and provide operating copies daily.
• Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
• Produce and maintain cost efficient and timely routes.
• Meet all deadlines relating to schedules set up for the routing process.
• Coordinate with Dispatch to establish route standards for time and miles.
• Provide excellent customer service when working directly with customers, parents and employees.
• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly.
• Maintain the work area in a neat and professional condition daily.
• Maintain a professional appearance.
• Ability to work well under pressure.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.
• Other duties as assigned.

Conocimientos

Effective communication

Customer service

Problem solving

Organizational skills

Bilingual abilities

Ability to work under pressure

Educación

High school diploma or GED

Herramientas

Microsoft Office

Routing software

Two-way radios

Descripción del empleo

Durham School Services in Pomona, CA is seeking a dispatcher to manage and maintain routing records and ensure cost-efficient, on-time schedules. You will read routing documents, coordinate with Dispatch, and provide excellent service to customers and employees.

You will also maintain records, operate within deadlines, and uphold integrity and safety standards while performing other duties as assigned. This role offers benefits and stable hours.