Routing & Dispatch Optimization Specialist

externallincarecareers; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

externallincarecareers is seeking a Dispatch/Logistics Coordinator to bridge the local branch management team and central dispatch. You will drive timely routing of deliveries, manage MobileCast dispatch activities, and ensure accurate communication with branches to resolve address and work order issues.

You will update TIMS with notes, monitor driver progress, and coordinate with regions to meet financial objectives while complying with DOT and local labor laws.

Qualifications

• Associate's degree or equivalent from two-year college or technical school
• Knowledge of Word Processing software

Responsibilities

• Perform MobileCast dispatching activities and route same-day/next-day deliveries per policy
• Communicate with branches regarding address errors, time frames, and work order issues impacting routing
• Update TIMS with customer notes and adjust ship dates as necessary
• Inform branches about issues affecting dispatch to drivers in the field
• Monitor driver progress and communicate potential missed time windows to branches
• Adjust staffing based on order volumes and logistics requirements
• Review central dispatch reports to ensure driver compliance with routes
• Coordinate with Region management on action plans to meet financial objectives
• Adhere to applicable logistics regulations, DOT, ACHC, and local labor laws
• Notify servicing branches of undeliverable stops and maintain professional conduct when interfacing with customers

Job description

externallincarecareers is seeking a Dispatch/Logistics Coordinator to bridge the local branch management team and central dispatch. You will drive timely routing of deliveries, manage MobileCast dispatch activities, and ensure accurate communication with branches to resolve address and work order issues.

You will update TIMS with notes, monitor driver progress, and coordinate with regions to meet financial objectives while complying with DOT and local labor laws.