Route Optimization & Dispatch Specialist

Temco Logistics; Portland (ME); On-site; USD 42,000 - 60,000; Full time

Job summary

Temco Logistics seeks a proactive Router to manage daily routes, dispatch drivers and technicians, and ensure timely deliveries. You will optimize schedules, coordinate with internal teams, and maintain thorough documentation to support efficient final-mile service.

The role requires strong organizational skills, experience in routing, and excellent communication with drivers and customers to uphold service standards.

Qualifications

• High school diploma or equivalent.
• Proficiency in routing software and mapping tools, with strong geographical knowledge of the local area.
• Excellent customer service skills with a professional and courteous demeanor.
• Strong verbal and written communication skills to liaise effectively with drivers, customers, and internal teams.
• Highly self-motivated with the ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience in logistics, dispatch, or route planning is preferred.
• Strong attention to detail and organizational skills to ensure accurate documentation and routing.
• Ability to adapt to changing circumstances and proactively solve problems.

Responsibilities

• Schedule and dispatch drivers and technicians to designated locations based on predetermined schedules, customer requests, and operational needs.
• Open driving routes daily, ensuring all routes are efficiently planned and prepared.
• Monitor the driver’s progress throughout the day, tracking route schedules and delivery timings.
• Use routing software to optimize daily delivery routes, saving time and fuel.
• Schedule and confirm delivery teams daily, ensuring all teams are ready for deployment.
• Communicate professionally with internal staff, external customers, and vendors as needed.
• Prepare paperwork for daily routes and next-day deliveries, ensuring accuracy and completeness.
• Thoroughly read route sheets and plan trips to maximize operational efficiency.
• Communicate with drivers to assess route schedules, timing of deliveries, and address any issues.
• Maintain clear communication with dispatch and contact customers when required to address inquiries or confirm deliveries.
• Complete daily paperwork, including delivery reports and route adjustments, and submit to management.
• Monitor and review delivery processes, ensuring adherence to company standards and identifying areas for improvement.

Skills

Routing software

Geographical knowledge

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

Mapping tools

Job description

Temco Logistics seeks a proactive Router to manage daily routes, dispatch drivers and technicians, and ensure timely deliveries. You will optimize schedules, coordinate with internal teams, and maintain thorough documentation to support efficient final-mile service.

The role requires strong organizational skills, experience in routing, and excellent communication with drivers and customers to uphold service standards.